a)    We must key in all the orders of the various platforms into our ERP backend manually and it is extremely time consuming and prone to error.

b)    During super sales events, we just simply cannot catch up with our orders processing. It is not linked with our ERP backend, and we must process it manually.

c)    Our warehouse often packs the item wrongly and wrong items was sent out.
Customers complain or return is very common.

d)    Our stocks are running out, but orders are still coming in. We need to get our customer service officers to call up customers to inform them of the possible delay and customers are cancelling their orders.

e)    Our product’s pricing, quantity and description online are different with our inventory. It is difficult to maintain the consistency.

f)     Our ecommerce orders are mainly low value but high-volume. However, customers expectation remains high, and they are complaining that our status updates are slow.

g)    These platforms charge high commission/ transaction fees and are eroding our profitability.

1)    Limit the platforms sales to the major ones. Not ideal as it may reduce your orders significantly.

2)    Extract all the orders from all the platforms into an excel and manually upload into your existing ERP backend. This is a cost-effective solution, but you will lose the rest of the automation and real-time synchronisation between orders, product listing such as pricing, promotion and description, order status update, return and importantly, customers’ details.

3)    Setup your own e-shop. It is important especially for enterprises who are keen to build a long-term branding and image. However, remember to choose one e-shop that does not charge you an arm and a leg when your transaction volume increases exponentially and importantly, one that allows full seamless integration with your ERP backend.

4)    To replace your legacy backend to a modern ERP system that comes with real-time integration with the major ecommerce platforms in the market. Furthermore, this new backend should also provide RESTful API that allows you to connect to other 3rdparty system such as other future ecommerce platforms.